Of course, we want you to be happy with your SeaVees purchase, but we understand that problems occur.
Because of this, we offer a SeaVees 100% Craftsmanship Guarantee that extends one full year past your original purchase date from SeaVees.com
If there's a manufacturer's defect (excluding normal wear and tear) we will take the product back and either exchange it for a new pair of shoes or issue you store credit for the full price of your original purchase.
Please contact us and include your order number (you can find this in your original post-purchase confirmation email), a photo of the damaged part of the shoe, and a photo of the label on the inside of the tongue.
If you want to get someone on the phone, you can request a callback from the Support 'Widget' hovering in the bottom right-hand corner of your screen. You can access the request a callback option after you search the help center content, within that 'widget'. We will do our best to resolve your problem in a timely manner.
Please note: If you bought your SeaVees through a third party retailer, please contact the store directly and they will contact us to resolve the problem. If you have any questions about the process, please email us and we will assist you in any way that we can.
**Shoes that have been washed are no longer covered under our Craftsmanship Guarantee.
Can’t find your answer in our support center? Contact us directly.