Returns and Exchanges

What is your return policy?

We offer a 30-day return/exchange window for your unused items.

How long do exchanges take?

We don't wait for your return item(s) to be mailed :) Your exchange order is shipped within 24 business hours from when you requested the exchange. You are required to drop off your return item(s) at any USPS location within 10 business days.

How do I process a return/exchange?

We try our best to the make the return and exchange process easy (because we know it's so not fun). If you're not head over heels obsessed with your order, visit our customer care page and we'll get you into a pair you'll never want to part with.

How do I return or exchange a gift?

If you received a gift that you would like to exchange for size or style reasons please click HERE to process a return or exchange. We will need the following information: Shopify Order number on the packing slip Gift recipient's zip code as it app

When can I expect my refund?

It can take anywhere from 4-7 business days for our warehouse to receive and process your return. We will send you a refund notification email as soon as we've issued a refund! This does not include outbound shipping charges. Please note it will tak

Something is wrong with the shoes I received, what do I do?

If you have received an item from Seavees.com that is damaged/defected, please fill out this form, and we will get back to you as soon as humanly possible! (we'll need your shopify order number and a photo of the damage/defect) If you received the wr

What do I do if I have a problem with a pair of SeaVees bought through a retail partner (in store or through a website that is not SeaVees.com)?

If you bought your SeaVees through a third party retailer, please contact the store from which you purchased your product directly and they will contact us to resolve the problem.